A guest is an individual who is welcomed and accommodated by the person or people acting as a host(s).
We at Royal Life Centers at the Haven are proud hosts, welcoming any and all people who reach out to us for help. Above all else, we appreciate the people within our care and consider them our welcome guests.
As your host, we are committed to providing a respectful and supportive environment to aid in the healing of our guests. Our programs, services, and staff strive to keep each guest safe and supported during their stay. Our staff provides reassurance and compassion without judgment, surrounding our guest’s culture of honesty and trust. The atmosphere found at the Haven gives our guests a safe environment to develop the self-awareness and self-respect that is needed to maintain their recovery.
How Does the Term “Guest” Aid Addiction Recovery?
While most care providers refer to individuals in their facilities as “clients” or “patients,” we regard you as visitors the moment you walk through our doors. We gratefully accept the gift of assisting you during your stay, ensuring that your accommodations are satisfactory, and providing you with a real and open line of communication throughout your recovery. It is a pleasure to welcome you as our guests. You are not only welcomed into Royal Life Centers at Chapter5, but you also play an important role in the ongoing progress that will occur during your stay and rehabilitation. You are not only welcomed into Royal Life Centers at the Haven, but you also play an important role in your recovery during your stay with us.
What is ‘Guest-Centric’ Language?
We recognize the power of words—what we say has the potential to influence how others feel. We choose our words with care because, while they can be uplifting, they can also be devastating. As a result, we choose to connect in a language that promotes development and positive energy.
We understand the significance of words—the things we say have the ability to affect the way that others feel. We pick our words cautiously because while words can be encouraging, they can also do tremendous damage. For this reason, we elect to communicate in a language that embodies positive energy and growth. To clarify, while words can help and encourage healing, they can also harm and deplete a person’s motivation. Our team understands that our guest-centric approach extends beyond our facilities and programs to the way we interact with them.
In all honesty, many people want to share their sympathy and understanding for their loved one’s situation. Unfortunately, the stigmas associated with drug abuse disorders prevent them from fully communicating their emotions. As a result, many of us have never had a good example of non-critical, person-first language (PFL) to model our response to addiction after.
Person-First Language In Treatment
Person-first language prevents simplifications or labels by using consistent, objective language when discussing those with a substance use disorder. In fact, PFL reframes the sentence as “person with a substance use disorder” rather than using the blame language associated with addiction, “they’re an addict.”
As a result, person-first language eliminates the judgmental tone often used when discussing addiction, which usually labels a person as their impairment.
The word “addict” is dismissive and inconsiderate, and it treats addiction with arrogance rather than compassion. Many people who use these obsolete words simply lack the sensitivity training that helps them communicate in a safe and respectful manner. This is mainly due to the fact that American education systems and media outlets cannot provide the public with a comprehensive understanding of addiction. In fact, in 1999, the National Institutes of Health (NIH) published a thought piece outlining the potentially detrimental consequences of using distancing terms in drug recovery environments, such as “patients” and “clients.”
Shifting America’s Treatment of Addiction
At Royal Life Centers, we always regard each of our guests as the special individuals that they are. We never use the phrase “patient”. Also, we reject any language that seems negative. As a massive recovery network, it is our responsibility to help rewrite appreciation into drug treatment recommendations and procedures. We want to improve access to addiction education and increase awareness within the recovery community and the general public.
We believe that the first step is to change the way we talk about addiction. Shatterproof, a nonprofit organization, has dedicated its efforts to reversing America’s addiction crisis. Shatterproof agrees that reshaping “the country’s consciousness” by eradicating the stigma of drug use disorders will revolutionize prevention, treatment, and recovery.
The climate surrounding substance use disorders continues to condition the public, as well as some physicians, to see addiction as a crime. This point of view results in government institutions choosing punishment rather than treatment. Replacing terms such as “addict,” “junkie,” and “druggie” with “a person with a SUD” minimizes the judgment in American culture. In order for the addiction treatment community and the world to make meaningful changes, we must shift our perspectives.
Words have an impact on how we view people and, as a result, how we treat them. To help people with drug use disorders, we need to change the way we speak about and to them.
Words affect how we perceive people and, by extension, how we treat them, whether we like it or not. We need to improve the way we talk about and to people who have substance use disorders to support them. This is why The Haven uses guest-centric language to ensure that our visitors experience treatment with dignity and respect.
Be Our Guest
It is important that we handle our guests equally and on an equal footing at Royal Life Centers at the Haven. To promote open communication and confidence, the Haven staff uses nonjudgmental language while speaking with our guests. We use the following strategies to incorporate stigma-reducing practices and respectful collaboration:
- During a guest’s initial assessment, the Haven team introduces themselves in a relaxing manner to alleviate any potential concerns.
- Guests complete a biopsychosocial assessment and work with their therapist to develop a customized service plan (ISP).
- We emphasize that all questions are welcome, and visitors are free to ask staff members directly.
- Our guests’ well-being is under 24/7 monitoring by the Haven detox medical team.
- We take and guest on a tour of the facility to ensure a comfortable transition into treatment.At all times, we keep the facility clean and comfortable.
- Each guest receives care, education, and accommodations during treatment.
- We promote positive connections between our guests in order to help them form bonds with their peers.
All guests staying at the Royal Life Centers at the Haven receive equal treatment. As such, our team at The Haven is compassionate and considerate of our visitors. We strive to provide every guest with a sense of security and continuity. As a result, our staff ensure that all of our guests can reach out when they need assistance. Additionally, using guest-centric language is another way The Haven’s staff brings a sense of empathy and compassion into our programs.