What Is a Guest?
At Royal Life Centers in Lacey, are proud hosts who welcome any and all people who reach out to us for help. Above all, we treat the people within our care as family and consider them to be our welcome guests. The health, happiness, and success of our guests are why we’re here, we will continue to prioritize your best interest.
We are committed to providing a respectful and supportive environment to aid in the healing process. With a strong focus on person-centered care, our programs, services, and staff strive to keep each guest safe and supported during their time in treatment. As one of our guests, you will receive the support and guidance you need to cultivate self-respect and inner motivation to recover from addiction.
How Does the Term “Guest” Aid Addiction Recovery?
Why We Call You Our 'Guest'
While most care providers refer to individuals in their facilities as “clients” or “patients,” we regard you as visitors the moment you walk through our doors. We gratefully accept the gift of assisting you during your stay, ensuring that your accommodations are satisfactory, and providing you with a real and open line of communication throughout your recovery. It is a pleasure to welcome you as our guests. You are not only welcomed into Royal Life Centers, but you also play an important role in the ongoing progress that will occur during your stay and rehabilitation.
What is ‘Guest-Centric’ Language?
We recognize the power of words—what we say has the potential to influence how others feel. We choose our words with care because, while they can be uplifting, they can also be devastating. As a result, we choose to connect in a language that promotes development and positive energy.
Our staff understand the significance of words—the things people say say have the ability to affect the way that others feel. While words can be encouraging, they can also do tremendous damage.
For this reason, our clinicians thoughtfully choose how they speak to each guest. To encourage and inspire our guests, we elect to communicate in a language that embodies positive energy and growth. Through the use of guest-centric language, our clinical team is able to successfully build up our guest’s self-esteem and inner motivation.
Why Language Matters in Addiction Treatment and Recovery
The climate surrounding substance use disorders continues to condition the public, as well as some physicians, to see addiction as a crime. This point of view results in government institutions choosing punishment rather than treatment. Replacing terms such as “addict,” “junkie,” and “druggie” with “a person with a SUD” minimizes the judgment in American culture. In order for the addiction treatment community and the world to make meaningful changes, we must shift our perspectives.
Words have an impact on how we view people and, as a result, how we treat them. To help people with drug use disorders, we need to change the way we speak about and to them. Words affect how we perceive people and, by extension, how we treat them. To successfully help those suffering from addiction, treatment providers and society as a whole must work to improve the way we talk about and to people who have substance use disorders.
Royal Life Centers’ staff understand and value the importance of person-centered care. For this reason, our guest-centric approach extends beyond our facilities and programs to the way we interact with them. In doing so, we seek to treat each guest who enters our facility walls is treated with dignity and respect.
The Value of Person-Centered Care
Our commitment to providing individuals with an environment of healing and hope is what makes The Haven the life-changing experience it is. We understand that addiction is a complex, multifaceted issue, requiring comprehensive care to be successful long term. Likewise, each person seeking help for substance abuse has a unique set of needs, and an individualized treatment approach can lead to greater success in recovery.
By providing person-centered care, we can ensure that each person’s specific needs are met throughout their entire treatment journey. Our team of compassionate professionals works with each guest individually, helping them build the skills necessary to lead a successful, healthy life in recovery. To do so, we cultivate a compassionate environment for our guests to explore their needs, preferences, and goals, allowing them to unlock their full potential.
With our person-centered approach to treatment, we can help you not only break free from your substance use disorder but also work toward personal growth, self-discovery, and healthier relationships. When you choose Royal Life Centers at The Haven, you’re choosing the best in addiction treatment services – so you can get back on the path toward freedom and recovery.
What It Means To Be Our Guest
It is important that we handle our guests equally and on an equal footing at Royal Life Centers at the Haven. To promote open communication and confidence, the Haven staff uses nonjudgmental language while speaking with our guests.
We use the following strategies to incorporate stigma-reducing practices and respectful collaboration:
- During a guest’s initial assessment, we introduce ourselves in a relaxing manner to alleviate any potential concerns
- Guests complete a biopsychosocial assessment and work with their therapist to develop a customized service plan (ISP)
- We emphasize that all questions are welcome, and visitors are free to ask staff members directly
- Our guests’ well-being is under 24/7 monitoring by the Haven detox medical team
- We take and guest on a tour of the facility to ensure a comfortable transition into treatment
- Each guest receives person-centered care, education, and accommodations during treatment
- We promote positive connections between our guests in order to help them form bonds with their peers
All guests staying at the Royal Life Centers at the Haven receive equal treatment. As such, our team at The Haven is compassionate and considerate of our visitors. We strive to provide every guest with a sense of security and continuity. As a result, our staff ensure that all of our guests can reach out when they need assistance. Additionally, using guest-centric language is another way The Haven’s staff brings a sense of empathy and compassion into our programs.
Shifting America’s Treatment of Addiction
At Royal Life Centers, we always regard each of our guests as the special individuals that they are. We never use the phrase “patient”. Also, we reject any language that seems negative. As a massive recovery network, it is our responsibility to help rewrite appreciation into drug treatment recommendations and procedures. We want to improve access to addiction education and increase awareness within the recovery community and the general public.
We believe that the first step is to change the way we talk about addiction. Shatterproof, a nonprofit organization, has dedicated its efforts to reversing America’s addiction crisis. Shatterproof agrees that reshaping “the country’s consciousness” by eradicating the stigma of drug use disorders will revolutionize prevention, treatment, and recovery.
Taking Steps to End the Addiction Stigma
Many people want to share their sympathy and understanding for their loved one’s situation. Unfortunately, the stigmas associated with drug abuse disorders prevent them from fully communicating their emotions. As a result, many people have never had a good example of non-critical, person-first language to model our response to addiction after.
Royal Life Centers’ believes in the power of person-first language, which is why we provide resources and tips on how to speak about addiction with respect. During treatment, we offer addiction education courses that focuses on reducing stigmas so that our guests see themselves as people first and not their disorder. Our goal is to create an environment where everyone feels safe to share their experiences—no matter what they are—and find the help they need for a successful recovery.
We also understands that it’s not just individuals struggling with addiction who need support: family members and loved ones often feel overwhelmed, frustrated, and helpless in the face of a loved one’s substance abuse disorder. That is why we provide resources to equip families with the knowledge they need to provide the best possible support. We understand that it is not always easy, and we are here to help you navigate through this journey.
Looking for Help With Addiction?
If you or someone you love is struggling with addiction, please reach out to find out more about how we can help. We work with most private insurance policies and we have affordable self-pay rates if you do not have insurance. Give us a call and we will figure out the best treatment plan for you or your loved one.
Because We Care.
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If you or someone you know has a substance use disorder, we hope you’ll begin your journey with us at Royal Life Centers.
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